Privacy Policy

1. Who we are

Magnus is operated by Igni Ecommerce Private Limited, a company based in India. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you visit our website, contact us, apply for access, or use our AI and SaaS products.

2. Information we collect

We may collect the following categories of information:

• Contact details, such as name, work email, phone number, and company.
• Account and workspace details needed to provide the product.
• Customer, conversation, prompt, message, call, workflow, and integration data that you or your users submit to the service.
• Usage, device, log, diagnostic, security, and analytics data.
• Billing, commercial, and support information where applicable.

3. How we use information

We use information to:

• Provide, maintain, secure, and improve Magnus.
• Respond to access requests, support requests, and business inquiries.
• Configure AI agents, automations, communication workflows, and integrations.
• Monitor reliability, prevent abuse, debug issues, and enforce our terms.
• Meet legal, tax, accounting, regulatory, and compliance obligations.

4. AI systems and accuracy

Magnus uses AI systems that may generate incorrect, incomplete, or unexpected outputs. Information processed by AI may include prompts, instructions, customer context, and conversation data you provide. You are responsible for reviewing AI outputs before relying on them, especially for customer communications, financial, legal, medical, or other high-impact decisions.

5. Legal basis and consent

Where required by applicable law, including Indian data protection law, we process personal data with consent, to perform a contract, to comply with law, for legitimate business purposes, or under other lawful grounds. If you provide personal data about others, you must have the right to do so and must provide any notices or obtain any permissions required by law.

6. Sharing and processors

We may share information with service providers, hosting platforms, analytics providers, communications providers, payment processors, professional advisers, affiliates, and authorities where required by law. We do not sell personal data. Vendors are expected to process information only for permitted purposes and with appropriate safeguards.

7. International transfers

We may process and store information in India or other countries where our service providers operate. Where required, we use reasonable safeguards for transfers and processing of personal data.

8. Security and retention

We use reasonable technical, organizational, and administrative safeguards designed to protect information. No system is completely secure. We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security records.

9. Your choices and rights

Depending on applicable law, you may request access, correction, deletion, withdrawal of consent, grievance redressal, or other rights regarding your personal data. We may need to verify your identity before acting on a request.

10. Contact

To contact us about privacy, data protection, or this policy, please reach us through the contact channel made available on the Magnus website or product.